Refund & Cancellation

Subscription and payment

Premium is activated as soon as your payment is confirmed on the Solana network. Before that, tapping “Subscribe” only shows an invoice with the amount and the details — displaying an invoice creates no obligation, and you can simply leave it.

There is no automatic renewal

Payment is manual every time. Nothing is ever charged to you automatically, and we hold no payment method of yours. When the paid period ends, the account returns to the free plan by itself.

So cancelling needs no action: if you do not wish to continue, simply do not pay for the next month. Your subscription stays fully active until the last day of the period you paid for.

Refund policy

Payments are non-refundable.

This is not a harsh condition — it follows from how the Service works:

• You try before you pay. The free plan is open to everyone with no signup, and gives you real alerts and daily token checks. You see the Service working on your own account before any payment.
• Our results are open. The bot's results log is available to everyone inside the bot: every token we alerted on and what it did — including the ones that did nothing. We do not hide the misses.
• The details are published in advance. The pricing page sets out exactly what each plan includes, before you subscribe.
• The transfer is final. Solana payments cannot be reversed once confirmed on the network.

By tapping “Subscribe” and completing the transfer, you confirm that you have tried the Service, read its details and accepted them.

Exceptional cases

We review refund requests in a limited set of cases, where the problem is on our side or in the payment itself:

• A duplicate payment for the same subscription.
• An amount higher than the invoice.
• A payment that arrived without the subscription being activated.
• A prolonged technical outage on our side that deprives you of the Service during your paid period.

Requests must be submitted within 3 days of the payment. Each case is reviewed individually, and any refund is made in SOL to the wallet the payment came from.

To submit a request, contact @DexsAlertBot_Support with the transaction ID.

What is not a ground for a refund

• Trading results that did not meet your expectations. We send informational alerts; we do not guarantee profit and we do not execute trades.
• Not using the subscription during its period.
• Changing your mind after activation.
• A breach of our Terms of Service and any suspension that follows from it.